Scheduling a Trip on DART
For Reservations Call (707) 429-2400
You may call to schedule your DART Paratransit trip during normal business hours from 8:00am to 5:00pm, Monday through Saturday. If you are calling before or after normal business hours, or on a major holiday, you may leave a message to schedule a trip and the scheduler will return your call. Trip requests can be made from one (1) to seven (7) days in advance of the trip. If a requested trip time is not available, the DART Paratransit dispatcher may offer a trip time up to one (1) hour before or one (1) hour after the requested trip time to accommodate all ride requests. Same day requests can only be accommodated if space is available. DART operating hours are the same as the FAST local fixed route operating hours.
Be prepared to tell the dispatcher:
- Your name and phone number
- The address where you would like to be picked up
- The address where you are going
- The time you need to arrive at your destination
- When you would like to return
- Number of people riding with you (personal care attendant, companion)
- Any special needs (service animal, oxygen)
Once your trip is scheduled, the DART bus will arrive to pick you up within a 30 minute window of your scheduled pick up time. The 30 minute window is between 15 minutes before your pick up time and 15 minutes after your pick up time. (For example: If your pick up time is 2:00pm, the DART bus will be there anytime between 1:45pm and 2:15pm.) You should be ready to board the vehicle at the beginning of your pick up window.
YOU MUST BE READY TO GO DURING YOUR 30 MINUTE PICK UP WINDOW
Please go to the vehicle as soon as it arrives, as the driver may only wait for five (5) minutes before departing. If the DART bus arrives within your pick up window, and you are not ready, the driver must wait no longer than five (5) minutes before leaving and recording your trip as a “No Show.”
DART Paratransit also provides transfer points for riders who are making intercity trips. (These are trips to cities outside of Fairfield and Suisun City.) When you call to schedule an intercity trip, the dispatcher will work with other paratransit providers to make sure your transfer trip is scheduled and that you understand where your transfer point will be. The DART bus will not leave until your transfer bus has arrived. Transfer trips may take two (2) to three (3) days to schedule.
You are required to pay a separate fare on every paratransit bus you board during intercity trips.